What should you do if your figures arrive damaged?
This almost never happens. But what if?
I pack all shipments in bubble wrap and pad the figures as much as possible. But postal services can be brutal. In one case, postal inspectors in the Netherlands (yes, they were so careless that they deserve to be called out) opened the package, unwrapped all the figures and then re-closed the box minus the bubble wrap.
If something arrives damaged, shoot me an email and I will ship replacements.