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No problem. Well, annoying problem anyway.

The Zencart software I use encrypts your password using the MD5 algorithym (if that means anything to you). It is strong encryption. It's encrypted twice for good measure. Since i don't own a supercomputer, there's no way I can decrypt it. If you lose it, the only option is to reset it.

If your first login attampt fails, remember these tips and try again:

If you still can't log on,

If you're not getting the password reset, then email me. I can reset it.

Once you do get a new password, whether I or the system reset it, CHANGE IT. Change it to something you will remember or write it down. Seriously. Security experts say not to, but you probably have lots of passwords. Just don't put it on a sticky note on your computer screen or in a file on the computer itself. Some browsers will offer to save usernames and passwords.